09:00 - 12:00
Registration at 08:45
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Workshop I The Art of Service – how to make the best, better with Rene Beauchamp

Come and experience this fantastic experience driven workshop abou service and how you can improve the quality of service in your work environment.

This workshop is designed for: managers of all levels who are responsible for service delivery / would like to improve service in their area.


The workshop will provide insights on the importance of great service and how it should constantly evolve and improve. In an ever so competitive environment where objectives are measured, calculated and quantified for performance results, are delegating human contact as taken a second role, for the sake of efficiency.  The goal of the presentation is to create awareness on how to transform service performance from good to great.

Who should atttend

This session is intended for managers of all levels. The session would particularly be very beneficial for managers who are responsible for service delivery or would like to improve service in their area.


Service starts with human contact; Interacting with one another – Service is about how we treat each other with respect and dignity – Service is about taking pride in what you do and how you present it to the world. Service is also about your performance and the quality of work you project to the outside world; Your signature.

The quality of Service you provide sets you apart from your competition. With proper direction, training and awareness, your quality of service can always improve.

  • Understanding Service – Great Examples / Good Examples / Disastrous examples… I have seen them all – Let us compare notes.
  • The basics of Good service
  • Improve Efficiency – Versus – Courtesy
  • Low Hanging Fruits of service
  • Importance of Teamwork to achieve success
  • Honest conversation / reality check in your organization about service
  • Competition Check – What works what does not work
  • Service attitude in your organization


  • 09:00 AM – 10:30 AM – Presentation
  • 10:30 AM – 11:00 AM – Break
  • 11:00 AM – 12:00 PM – Presentation –  30 minutes For Q&A

About the speaker

With over 42 years of Hospitality experience, focusing on luxury and high quality service, Rene Beauchamp was General Manager at The Four Seasons Hotel in Prague for 15 years and was 39 years with Four Seasons Hotels.  Having travelled the world for his work, he had the opportunity to deal with people from all walks of life.  He is delighted to share some his interesting experiences and learnings with humour and enthusiasm.


Refreshment is included.